Man with Van Paddington Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Paddington provides removal and related services to private and business customers. By placing a booking with us, you agree that these Terms and Conditions will apply to all services we provide to you, unless we agree otherwise in writing.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm or company who requests or accepts a quotation or booking for services from Man with Van Paddington.

We, us, our means Man with Van Paddington, providing man and van, removal and associated services.

Services means any transport, removal, delivery, loading, unloading, packing, unpacking, or related services supplied by us.

Goods means any items, furniture, boxes, belongings or property which are the subject of the services.

Contract means the agreement between the customer and Man with Van Paddington incorporating these Terms and Conditions.

2. Scope of Services

We provide man and van removal services, including collection, loading, transport and delivery of goods, at agreed locations and times. Services may also include assistance with packing, unpacking and furniture positioning where this has been specifically agreed and itemised in the quotation or booking confirmation.

Unless expressly agreed, our services do not include disconnection or reconnection of appliances, dismantling or reassembly of furniture beyond basic removal of legs or fixtures required to move an item safely, or any structural alterations to premises.

We operate primarily in and around the Paddington area and surrounding districts, but may provide services to and from other locations subject to agreement and availability.

3. Booking Process

3.1 Booking Requests

All bookings must be requested in advance. Bookings may be arranged by verbal agreement or in writing, and are subject to our acceptance and availability. We reserve the right to decline any booking request without providing a reason.

3.2 Quotations

Any quotation provided by us is based on the information supplied by the customer, including the volume of goods, access conditions, locations, timings and any special requirements. Quotations are normally given as a fixed price or hourly rate, and will specify the basis on which charges will apply.

We reserve the right to revise a quotation or add reasonable charges if the information supplied by the customer is materially inaccurate or incomplete, or if the scope of work changes.

3.3 Confirmation of Booking

A booking is only confirmed once we have accepted the request and communicated acceptance to the customer. Verbal or online quotations do not constitute a confirmed booking until we provide explicit confirmation of the agreed date, time, price basis and any special conditions.

The customer is responsible for checking that all details in the confirmation are correct. Any discrepancies must be raised promptly so that amendments can be considered.

4. Customer Responsibilities

The customer agrees to:

Provide accurate and complete information about the goods, addresses, parking, access restrictions and time constraints.

Ensure that goods are securely packed in suitable containers where required, and that fragile or valuable items are adequately protected.

Arrange for appropriate parking or permits at collection and delivery addresses and pay any associated charges, fines or penalties relating to parking, loading or unloading.

Ensure that someone with authority is present at the agreed times to allow access to the premises and to sign any documentation, unless otherwise agreed.

Ensure that goods to be moved do not include any prohibited, dangerous, illegal or hazardous items.

5. Payments and Charges

5.1 Pricing

Our charges may be calculated on a fixed-price basis or on an hourly rate, as confirmed at the time of booking. Additional charges may apply for congestion, tolls, extended waiting times, additional labour, long carries, stairs, or unexpected access issues.

5.2 Deposits

We may request a deposit to secure a booking, particularly for larger moves or peak periods. The amount and due date of any deposit will be communicated at the time of booking.

5.3 Payment Terms

Unless otherwise agreed in writing, payment is due immediately on completion of the services on the day of the move. For business customers with agreed credit terms, payment shall be made within the period specified in the invoice.

We reserve the right to withhold delivery of goods, or cease services, if payment is not made when due. All sums payable must be made in full without any set-off, deduction or counterclaim.

5.4 Overruns and Waiting Time

If the move takes longer than the time estimated in a quotation because of circumstances beyond our control or not disclosed at the time of booking, additional time will be charged at the applicable hourly rate, rounded up to the nearest half-hour.

6. Cancellations and Amendments

6.1 Customer Cancellations

If you wish to cancel or postpone your booking, you must notify us as soon as possible. Cancellation charges may apply as follows, unless otherwise agreed:

No charge if cancelled more than 72 hours before the scheduled start time.

A reasonable percentage of the quoted amount if cancelled between 24 and 72 hours before the scheduled start time, to cover reserved vehicle and labour costs.

Up to the full quoted amount if cancelled less than 24 hours before the scheduled start time, particularly during busy periods.

Any deposit paid may be retained and applied against cancellation charges where applicable.

6.2 Amendments

Requests to change the date, time, addresses or scope of work are subject to availability and our agreement. Significant changes may result in a revised quotation. If we are unable to accommodate a requested change, the original booking and any applicable cancellation terms will remain in effect.

6.3 Our Right to Cancel

We may cancel or postpone a booking where necessary due to circumstances beyond our reasonable control, including but not limited to vehicle breakdown, adverse weather, accidents, staff illness, strikes, or legal restrictions. In such cases we will notify you as soon as practicable and, where possible, offer an alternative date or time. Our liability in these circumstances will be limited to the return of any deposit or prepayment for services not provided.

7. Access, Parking and Restrictions

The customer is responsible for ensuring that adequate and legal parking is available for our vehicles at both collection and delivery addresses. Any parking charges, fines, penalties or towing fees incurred as a result of inadequate or illegal parking instructions from the customer may be added to the final invoice.

The customer must notify us of any access issues such as narrow roads, low bridges, restricted access, internal or external stairs, lifts, time-limited parking bays or loading restrictions. If access is more difficult than disclosed, we may charge additional fees or may be unable to complete the service as originally agreed.

8. Excluded Items and Waste Regulations

8.1 Prohibited and Restricted Goods

We do not carry any dangerous, illegal or prohibited items, including but not limited to: explosives, weapons, drugs, flammable or corrosive substances, toxic materials, or goods requiring special licences or authorisation.

We also reserve the right to decline to move any item which in our reasonable opinion is unsafe, unhygienic, excessively heavy, or likely to cause damage to property, vehicles or personnel.

8.2 Waste and Disposal

We are not a licensed waste carrier for general household or commercial waste. We cannot remove, transport or dispose of mixed household rubbish, black bags of unsorted waste, or construction and demolition waste, unless this has been specifically agreed and complies with applicable waste regulations.

Where we agree to take items for disposal, the customer confirms that they are the owner of the items or have authority to dispose of them, and that the items do not contain hazardous or regulated materials. Additional charges may apply for disposal services, and these will be agreed in advance where possible.

The customer is responsible for complying with all applicable waste and recycling regulations and for ensuring that any items presented for disposal are suitable for lawful disposal.

9. Packing, Loading and Customer Participation

Unless packing services are expressly included in the quotation, the customer is responsible for ensuring that all goods are adequately packed, labelled and ready for loading at the agreed time. We are not liable for damage caused by defective or inadequate packing provided by the customer.

If the customer or their agents participate in loading or unloading, they do so at their own risk. We will not be liable for personal injury to persons who assist voluntarily, nor for damage to goods caused by the actions of such persons.

10. Liability and Limitations

10.1 Our Responsibility for Loss or Damage

We will exercise reasonable care and skill in providing our services. If we are at fault, we may be liable for loss or damage to goods occurring while in our care and control during loading, transport and unloading, subject to the exclusions and limits set out in these Terms and Conditions.

10.2 Exclusions

We are not liable for:

Loss or damage arising from wear and tear, inherent defects, atmospheric or climatic conditions, or deterioration of perishable goods.

Loss of or damage to fragile or valuable items such as cash, jewellery, watches, documents, artworks, antiques or electronic data, unless we have agreed in writing to handle such items with clear valuations.

Indirect or consequential losses, including loss of profits, loss of revenue, loss of business, loss of opportunity or inconvenience.

Any loss or damage resulting from inaccurate, incomplete or misleading information supplied by the customer.

Damage to property not directly caused by our negligence, or caused by defective premises, fixtures, fittings or access routes.

10.3 Limits of Liability

Our liability for loss or damage to goods, where established, shall be limited to a reasonable replacement or repair cost, and may be subject to an overall cap per move as notified to you. If you consider that your goods have a higher value than typical household or office contents, you should inform us prior to booking so that appropriate terms or insurance options can be considered.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited by law.

11. Claims and Complaints

Any visible loss or damage to goods or property should be reported to us as soon as reasonably possible and noted at the time of delivery where practicable. You must submit any claim or complaint in writing within a reasonable period after the service, providing full details of the circumstances and evidence of the loss or damage.

We will investigate any complaint and may request access to inspect the goods or property. Failure to notify us within a reasonable period may affect our ability to investigate and may reduce the likelihood of a satisfactory resolution.

12. Insurance

We maintain appropriate cover in connection with the provision of our services, subject to the terms and exclusions of the relevant policy or policies. Our liability remains governed by these Terms and Conditions. Customers may wish to arrange additional insurance for high-value goods or specific risks not covered by our standard arrangements.

13. Force Majeure

We shall not be liable for any delay in performing, or failure to perform, any of our obligations under the contract where such delay or failure results from events, circumstances or causes beyond our reasonable control. This may include adverse weather, traffic incidents, road closures, public disturbances, acts of government, or other unforeseen events. In such circumstances we will use reasonable efforts to minimise disruption and, where appropriate, agree alternative arrangements.

14. Data Protection and Privacy

We will handle personal information provided by customers in a lawful and responsible manner, using it only for the purposes of managing bookings, delivering services, processing payments and complying with legal obligations. We will not sell personal data to third parties. Any sharing of information with external parties will be limited to what is necessary for the performance of our services or as required by law.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any contract arising from them, are governed by and shall be construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the services or these Terms and Conditions.

16. General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall remain in full force and effect.

No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.

The customer may not assign or transfer any rights or obligations under the contract without our prior written consent. We may assign or subcontract all or part of our rights and obligations where necessary for the efficient provision of services.

These Terms and Conditions, together with any written quotation or confirmation, constitute the entire agreement between the customer and Man with Van Paddington in relation to the services provided, and supersede any prior understandings or representations, whether oral or written.